Terms and Conditions

Terms & Conditions
1. Acceptance of Work
GRJ PLUMBING AND HEATING reserves the right to refuse or decline any work at its
own discretion.
2. Call Out Fee & Charges
GRJ PLUMBING AND HEATING reserves the right to charge a minimum 1 hour call out
fee of £60 first hour, whether or not any work is carried out. If for any reason we are
unable to carry out works during attendance, the minimum 1 hour call out fee would still
be payable for our attendance, plus the cost of any additional labour time over the first
hour, and parts/materials if used.
* The minimum 1 hour call out fee is charged irrespective of the work being completed in
less than this time. All jobs are either fixed price labour, as quoted, unless further works
are deemed necessary as highlighted in section 3, or at an hourly rate of £60 for the first
hour and £40 every hour after.
Surveys are carried out free of charge
* Out of hours services which include but are not limited to evenings after 5pm,
weekends and any public holidays are subject to double the standard hourly rate unless
otherwise specified beforehand.
3. Cost Estimates
* Quotations are valid for 30 days. If acceptance has not been received by then, the
estimate can be withdrawn.
* Unless otherwise stated, this is a Time & Materials estimate which does not constitute
a firm or fixed price. The estimate defines a likely minimum cost based upon the visual
inspection of the site and the work involved. The cost may therefore increase if
unforeseen circumstances arise. In this case, you will be advised in writing of any
increase prior to any further work being carried out and you then have the right to cancel
this contract.
GRJ PLUMBING AND HEATING has the right to cancel this contract if;
after the submission of this estimate, you request or instruct GRJ PLUMBING AND
HEATING to provide additional works or services not referenced or detailed within this
estimate.
there is an increase in the cost of materials prior to the work being carried out
-following the submission of this estimate, it is discovered further works and services
need to be carried out which had not been anticipated.
-following submission of the estimate or works carried out, it is discovered that there was
a manifest error when the estimate was prepared.
You will reimburse GRJ PLUMBING AND HEATING for any and all expenses incurred
(including labour, materials and equipment hire) if this work is subsequently cancelled by
you
4. Prices and Payment
* All invoices are due for payment immediately upon completion of works or delivery to
the customer.
* All appointments made for works to be carried out are done so with payment due
immediately upon completion / delivery of invoice.
* Where any services or works provided by GRJ PLUMBING AND HEATING is subject
to snagging, you agree to make payment of 95% of the total invoice amount immediately
following completion of work. You must then provide access without delay to allow the
snagging to be finalised and completed. Payment for the remaining 5% balance will be
due following completion of the snagging by GRJ PLUMBING AND HEATING.
* If you are represented by a third party person(s) or agent(s) (such as a managing
agent, landlord, tenant or other occupier, friend, family, contractor or other
representative), in the event of non-payment, the third party will be responsible for full

payment unless GRJ PLUMBING AND HEATING has agreed otherwise in writing prior
to any works commencing.
* For any late payments whether in part or in full of an invoice, these will be subject to
the daily interest rate of 8% over the base rate, until the payment in full is received.
* Should any legal costs be incurred by GRJ PLUMBING AND HEATING in order to
receive payment, in part or full, for any works carried out, GRJ PLUMBING AND
HEATING will seek to recoup those costs from the person(s) responsible for payment of
the invoice.
* GRJ PLUMBING AND HEATING will be under no obligation to provide or issue any
guarantees, certificates or other similar documents to the customer for works, unless
payment has been made and received in full.
5. Completion of Work
GRJ PLUMBING AND HEATING will advise you of the date and time for the work to be
carried out and will always endeavour to ensure they maintain this schedule and that
they attend at the agreed time. However, GRJ PLUMBING AND HEATING accepts no
liability in respect of late/non-attendance at any site, or for the late/non delivery of any
equipment or materials.
All times, including completion times, provided by GRJ PLUMBING AND HEATING are
estimates only.
6. Defects
Subject to the exclusions listed below, GRJ PLUMBING AND HEATING undertakes to
make good and repair any defect in completed work, provided that;
 It is agreed and that there is clear evidence that GRJ PLUMBING AND HEATING
carried out the original work and that the alleged defect can be attributed to this
work
 The defect is reported within six months of the original completion date
 GRJ PLUMBING AND HEATING is given the time to inspect the work and correct
any alleged defect.
 This inspection shall only apply to work carried out and completed by GRJ
PLUMBING AND HEATING that has been paid in full by the customer.
 Following the inspection, if it transpires the alleged defect is not the result of any
work or service carried out or provided by GRJ PLUMBING AND HEATING, GRJ
PLUMBING AND HEATING reserves the right to make a charge to the customer
for the inspection visit at its standard rate.
GRJ PLUMBING AND HEATING cannot be responsible for;
Any parts or materials supplied with the manufacturers or suppliers guarantee or any
parts that are paid for or supplied directly from the customer.
Any systems or structures which it has not installed.
Any defects resulting from the misuse, wilful act or faulty workmanship by you or any
other third party working for or under the direction of the customer.
Any structural defects, such as but not limited to subsidence and its resultant effect.
Any damage to drainage systems caused by any outside force or root penetration
7. Indemnity
* You shall indemnify GRJ PLUMBING AND HEATING against any and all actions,
claims, demands, suits, losses, costs, expenses and charges which it may suffer or incur
in connection with a claim by a third party, resulting from a breach of the customers
obligations, undertakings and representations and warranties in connection with this
contract.
8. Limitation of Liability
GRJ PLUMBING AND HEATING’s liability shall be limited to:
* The repair or making good of any defect pursuant to its undertaking in section 8 below
and subject to section 5 above.

* Liability for personal injury or death resulting from negligence in the course of carrying
out its work
* The reasonable costs of repair or reinstatement of damage or any loss to your
property, should this result from the negligence of GRJ PLUMBING AND HEATING.
* GRJ PLUMBING AND HEATING will not hold any responsibility for any damage
suffered to a part of any property where the damage is in whole or in part a
consequence of a defect or weakness in that part of the property.
* GRJ PLUMBING AND HEATING will not hold responsibility or liability for damage
caused whilst investigating and repairing any plumbing or drainage work, including
blockages. This includes but not limited to; the removal of bathroom suites, panels or
furniture, tiles and tiling, floor coverings (carpet, rugs, laminate, wood, tiles etc), internal
and external walls where pipework is/has to be routed and other damages as a result.
* If damage to plaster and brickwork is caused, it will be the customer’s responsibility to
make good. We cannot accept responsibility for any damage to wallpaper, paintwork,
tiles, carpet, furniture etc. Any silicone work does not carry any guarantee.
* It is your responsibility to protect items of furniture, furnishings, fixtures and fittings. We
will make reasonable efforts not to cause damage. It is suggested that the customer
remove items that are considered to be a problem. If items remain within the working
area or access areas, it is the responsibility of the customer to protect such items.
* GRJ PLUMBING AND HEATING will endeavour to protect any vehicles parked within
work or access areas from damage, dust or other contaminants, but it is the
responsibility of the customer to remove such vehicles from the area before work
commences. If a vehicle remains within any work or access areas GRJ PLUMBING AND
HEATING will not be held liable.
9. Guarantee Of Works
GRJ PLUMBING AND HEATING will guarantee works for 6 months. This does not
include defective parts which will be referred to the manufacturers own warranty. If an
item installed by GRJ PLUMBING AND HEATING is or becomes defective and is not
attributed to the installation provided by GRJ PLUMBING AND HEATING then further
costs may be applied to remove any defective item and install any replacement provided
by the manufacturer, unless the manufacturer provides free fitting of any defective part
by their own engineers. It also does not include the wear and tear of perishable items
such as, but not limited to, O-rings and washers.
10. Installation Of Unvented cylinders
All installations of unvented cylinders are subject to the terms set out in section 6. Any
inherent faults within the cylinder will be referred to the manufacturer for repair under the
terms of their warranty period.
Manufacturer warranties will only remain valid if there is a clear record of annual
servicing of the appliance carried out by a correctly qualified engineer who holds a G3
certification.
11. Servicing Of Unvented cylinders
The annual servicing of a unvented cylinder does not constitute as a repair. If a cylinder
or any of its parts are defective this will not be included in the cost of a service and will
incur further charges.
A service ensures the SAFE running of the appliance and regular cleaning helps to
prevent any breakdown of components. However, it is not a guarantee that components
will not break down. There is no timeframe or guarantee provided with a service in
relation to unvented cylinder faults or breakdown of components.
Some faults may be apparent at the time of servicing in which instance GRJ PLUMBING
AND HEATING will notify the customer and discuss a plan and cost of repair.
The cost of a service does not include any materials such as, but not limited to,
seals…which may need replacing for safety reasons due to age/wear and tear.

12. Unvented cylinder Repairs
GRJ PLUMBING AND HEATING has the right to charge a diagnostic fee for any
unvented cylinder repairs, particularly if testing is required.
The repair of one component does not guarantee any other interlinked components
which may have been put under undue stress relating to the original fault. Any obvious
stress to interlinked components will be discussed with the customer and advice will be
given on any courses of action or increased charges.
During the repair or replacement of parts within a unvented cylinder other, unrelated
parts may need to be removed to access the fault. Should any seals/fittings need to be
replaced due to this the cost of this will be added to the original price of works.
13. Service Valves
* GRJ PLUMBING AND HEATING will not be held responsible for any service valves
within the property that become defective whilst being used for their intended purpose.
This includes, but is not limited to, external and internal stop taps, isolation valves, drain
off points and radiator valves and bleed points. It is the responsibility of the home owner
to maintain and up-keep any service valves that need to be used to carry out works. If a
service valve becomes defective during its intended use GRJ PLUMBING AND
HEATING will advise the customer and will discuss any relevant courses of action and
charges to repair or replace.
14. Liability For Property Maintenance
It is the responsibility of the home owner to ensure the property and everything therein
remains in a good, well maintained condition. GRJ PLUMBING AND HEATING will not
accept liability for working on un-maintained water, gas, waste or heating systems. GRJ
PLUMBING AND HEATING will accept liability only for the specific work they have
carried out. If a situation such as, but not limited to, leaks or blockages should occur
whilst working on any part of the systems mentioned herein they shall incur further costs
to rectify. GRJ PLUMBING AND HEATING will assess the job and will always provide
advice where any obvious signs of distress, poor condition or incorrectly fitted pipework
or parts are apparent.